Privacy Policy mamak21
mamak21 takes the privacy of every member seriously. This document explains in detail how we collect, store, use and protect your personal information when you use our platform — from your account and deposits to customer support communications.
Six Data Protection Principles of mamak21
We follow best practices in personal data management to ensure your trust is maintained at all times.
Encryption Security
All personal data and financial information of members is encrypted using 256-bit SSL technology during transmission. Data storage is also protected with multiple layers of security to prevent any unauthorised access.
Minimum Data Collection
mamak21 only collects information that is strictly necessary for account management, processing deposits and withdrawals, and compliance with licensing requirements. No excess data is collected without a clear purpose.
No Sharing Without Consent
Your personal information will not be sold, rented or shared with third parties without your explicit consent — except where required by law or a legitimate regulatory body under our international licensing.
Full Member Control
You have the right to access, correct or request deletion of your personal data at any time. Contact our 24/7 customer support team via live chat or email for any data-related requests. ⚙️
Transparent Cookie Management
We use cookies to improve your browsing experience and analyse website traffic on an aggregate basis. Detailed information about the cookies we use is set out in the relevant section of this Privacy Policy.
Periodic Policy Updates
This Privacy Policy is updated from time to time in line with changes in law or business practices. We will notify members by email or a notice on the website when significant changes are made. 📋
1. Information We Collect
When you register an account or use mamak21's services, we may collect various categories of personal information depending on the context of your interaction with our platform. Collecting this information is necessary to allow us to provide a secure, legally compliant and high-quality service.
1.1 Identity Information
During registration, you are required to provide basic information such as your full name, date of birth, identity card number (MyKad), email address and mobile phone number. This information is used to verify your identity and confirm that you meet the minimum age requirement of 21 years set for users of this platform.
1.2 Financial Information
To process deposits and withdrawals, we collect details relating to the payment methods you use, including your e-wallet account number, online banking account number (FPX), or crypto wallet address for transactions using USDT, BTC or ETH. We do not store your banking password.
1.3 Technical and Usage Information
We also collect technical data automatically when you browse the mamak21 website, including:
- IP address and browser type used
- Your device's operating system
- Pages visited and duration of visit
- Session cookie and analytics cookie data
- Betting transaction records and game history
2. How We Use Your Data
The personal information we collect is used responsibly for the purposes stated below only. mamak21 will not use your data for any other purpose without obtaining your consent first.
- Account and identity verification: Ensuring every member meets the age requirement of 21 and above and verifying the authenticity of identity for international licensing compliance.
- Financial transaction processing: Handling deposits via Touch 'n Go eWallet, DuitNow, online banking (FPX) and cryptocurrency, and processing withdrawals within 15 minutes to 2 hours.
- Bonus and promotion delivery: Calculating and crediting welcome bonuses, VIP cashback and other promotional offers related to your account.
- Customer support: Enabling our 24/7 support team to assist you effectively via live chat and email in Malay and English.
- Platform security: Detecting fraudulent activity, account misuse and unauthorised access attempts to protect all our members.
- Service improvement: Analysing usage patterns in aggregate to improve platform quality, transaction speed and the overall user experience.
- Important communications: Sending notifications related to your account, updates to the terms of service or relevant technical information via email or in-platform messages.
3. Sharing of Personal Information
mamak21 respects your privacy and will not sell or rent your personal information to any third party for marketing purposes. However, there are limited circumstances in which we need to share your information:
3.1 Third-Party Service Providers
We work with trusted service providers to carry out certain operations such as payment processing, website analytics and technical support. Each of these providers is bound by strict confidentiality agreements and is only permitted to use your data for the purposes specified.
3.2 Legal and Licensing Requirements
In line with our obligations under international licensing, mamak21 may need to disclose certain information to regulatory bodies or competent authorities when required by law or court order. Such disclosure is made on a minimum-necessary basis only.
3.3 Business Transfers
In the event of a merger, acquisition or transfer of company assets, members' personal information may be transferred as part of the business assets. You will be notified in advance should such a transfer occur.
4. Data Security
mamak21 implements comprehensive technical and organisational security measures to protect your personal information from loss, misuse, unauthorised disclosure or unlawful modification.
- Data encryption during transmission using TLS/SSL protocols
- Role-based access control for internal staff
- Continuous security monitoring 24 hours a day
- Periodic security audits by independent parties
- Clearly documented incident response procedures
- Information security awareness training for all staff
While we take all reasonable precautions, no security system can be guaranteed to be 100% secure. You are responsible for keeping your mamak21 account password confidential and not sharing your login details with anyone.
5. Cookies and Tracking Technologies
The mamak21 website uses cookies and similar technologies to improve user experience and to keep essential platform functions running properly.
5.1 Types of Cookies Used
- Essential Cookies: Required for basic website operations such as login authentication and session management. These cookies cannot be disabled.
- Performance Cookies: Collect information about how visitors use the website to help us improve its functionality. All data is collected anonymously.
- Functional Cookies: Allow the website to remember your preferences such as language and account settings to provide a more personalised experience.
5.2 Cookie Controls
You can control and/or delete cookies through your browser settings. However, disabling certain cookies may affect the functionality of the mamak21 website. Further information on managing cookies is available in your respective browser settings.
6. Your Rights as a User
As a mamak21 member, you have certain rights regarding the personal information we hold about you. We are committed to respecting and facilitating the exercise of these rights.
- Right of access: You have the right to request a copy of the personal information we hold about you.
- Right of rectification: You may request correction of information that is inaccurate or incomplete.
- Right to erasure: In certain circumstances, you can request the deletion of your personal information from our records.
- Right to withdraw consent: You may withdraw consent you have given at any time, although this does not affect processing that took place before the withdrawal.
- Right to object: You may object to the processing of your personal data for certain purposes such as marketing communications.
To exercise any of the above rights, please contact our customer support team via 24/7 live chat or email at [email protected]. We will process your request within a reasonable timeframe.
7. Data Retention and Deletion
mamak21 retains your personal information for as long as necessary to fulfil the purpose for which it was collected, comply with legal obligations, resolve disputes and enforce our agreements.
Financial transaction records and account information are kept for the period required under our international licensing conditions. Once an account is closed and all obligations have been met, data that is no longer needed will be securely deleted or anonymised.
8. Links to Other Websites
The mamak21 website may contain links to external websites for informational convenience. However, such links do not mean that mamak21 endorses or is responsible for the content or privacy practices of those websites.
We encourage you to read the privacy policy of every website you visit. mamak21 is not responsible for the privacy practices or content of third-party websites.
9. Changes to This Privacy Policy
mamak21 reserves the right to modify this Privacy Policy at any time to reflect changes in applicable law, our business practices or licensing requirements. All changes take effect immediately upon publication on this website.
For significant changes, we will provide reasonable notice to members via their registered email or a prominent notice on the mamak21 website. Continued use of our services after those changes take effect will be considered your acceptance of the updated terms.
We recommend that you review this Privacy Policy periodically to stay informed of our latest practices regarding the protection of your personal data.
10. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us through the following channels:
- 24/7 live chat: Available directly through the mamak21 platform in Malay and English
- Email: [email protected]
Our team is ready to assist you at all times. For written enquiries via email, we will endeavour to respond within a reasonable timeframe.
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